{"id":3697,"date":"2022-09-11T18:45:00","date_gmt":"2022-09-11T22:45:00","guid":{"rendered":"https:\/\/www.algomanplc.ca\/?page_id=3697"},"modified":"2025-07-06T19:02:22","modified_gmt":"2025-07-06T23:02:22","slug":"effective-communication","status":"publish","type":"page","link":"https:\/\/algomanplc.loyaltyforge.dev\/fr\/articles\/effective-communication\/","title":{"rendered":"Une communication efficace"},"content":{"rendered":"

\n\t\t\t Une communication efficace\t<\/h2>\n\t\t\t\t\tComp\u00e9tences en mati\u00e8re d'affirmation de soi<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Une communication efficace<\/strong>\u00a0est un \u00e9change d'informations entre deux ou plusieurs personnes dans le but de communiquer (d\u00e9livrer et recevoir) et de comprendre les informations communiqu\u00e9es avec pr\u00e9cision. Il ne s'agit pas d'obtenir ce que l'on veut, de gagner une dispute ou d'imposer ses vues ou ses opinions \u00e0 quelqu'un. Il s'agit d'exprimer clairement ses sentiments, ses croyances, ses opinions, ses d\u00e9sirs, ses besoins et ses droits, tout en donnant aux autres la possibilit\u00e9 de faire de m\u00eame, et en \u00e9tant ouvert \u00e0 des compromis r\u00e9alisables le cas \u00e9ch\u00e9ant. Nous pouvons communiquer efficacement gr\u00e2ce aux techniques d'affirmation de soi. Vous trouverez ci-dessous les diff\u00e9rents styles de communication, les raisons pour lesquelles les gens ont du mal \u00e0 s'affirmer et ce qui peut les aider \u00e0 s'affirmer davantage.<\/p>\n

\"Young<\/p>\n

Communication passive<\/strong>\u00a0is defined as not expressing honest feelings, beliefs, opinions, wants, needs, and rights clearly or directly. This includes expressing them in a soft spoken or self-dismissive ways. When you communicate in a passive way it allows others to disregard your feelings, beliefs, opinions, wants, and needs easily. People who communicate passively also tend to put their own feelings, beliefs, opinions, wants, needs, and rights below other people’s. Passive communicators often beat-around-the-bush, are very hesitant, apologize unnecessarily, speak in overly soft tones, and use self dismissive phrases such as “oh..it’s not that important”. Their body language is also passive with little to no eye contact, fake smiles when angry, slouched posture, and nervous habits such as a trembling jaw or wringing their hands. Passive people don’t feel they are as important as others, or anticipate poor outcomes if they do express their honest feelings, beliefs, opinions, wants, needs, and rights clearly or directly.<\/p>\n

Communication passive et agressive<\/strong>\u00a0occurs when people express their feelings, beliefs, opinions, wants, needs, and rights in a way that is indirectly aggressive or expressed subtly through their actions or inactions. There is often a disconnect between what they say, and what they do. Passive aggressive people will make excuses instead of directly saying no to a request or will say yes when they don’t want to and then perhaps complain or procrastinate a task. They will claim everything is fine, while expressing anger or frustration with their body language or behaviours. They may also become sarcastic, sulk, or mutter to themselves when they are unhappy. Passive aggressive people may display “covert aggression” – appearing to be cooperative but doing things to purposely disrupt a situation. Often, the passive aggressive person’s words are passive, coupled with more aggressive body language and actions. They tend to think their feelings, beliefs, opinions, wants, needs, and rights take priority over others, but that they cannot openly express that.<\/p>\n

\"passive<\/p>\n

Communication agressive<\/strong>\u00a0se produit lorsque vous d\u00e9fendez et exprimez vos sentiments, vos croyances, vos opinions, vos d\u00e9sirs, vos besoins et vos droits d'une mani\u00e8re qui est g\u00e9n\u00e9ralement inappropri\u00e9e et qui ne tient pas compte des sentiments, des croyances, des opinions, des d\u00e9sirs, des besoins et des droits d'autres personnes. Les communicateurs agressifs ont tendance \u00e0 \u00eatre sarcastiques, condescendants, abrupts, culpabilisants, mena\u00e7ants, critiques et insultants. Ils peuvent empi\u00e9ter sur l'espace personnel, avoir un contact visuel excessif, pointer du doigt, serrer les poings ou croiser les bras. Ils ont tendance \u00e0 s'occuper d'eux-m\u00eames et \u00e0 ne pas tenir compte des autres. Leur but est de gagner lors d'une discussion.<\/p>\n

Communication assertive<\/strong>\u00a0is a way of communicating our feelings, beliefs, opinions, wants, needs, and rights in an open, honest manner without disregarding other people’s feelings, beliefs, opinions, wants, needs, and rights. Assertive communicators present with a firm, relaxed and fluent voice. They are sincere, use “I” statements that are brief and concise to express themselves, try to cooperate, express interest, distinguish between their opinions and facts, seek others’ opinions, and look for solutions other than their own. They can maintain eye contact without staring, demonstrate they are listening to others, have an open and receptive posture, smile when they are happy, frown when angry, and their features are steady with a relaxed jaw. They do not let others take advantage of them, and do not attack or criticize others for their feelings, beliefs, opinions, wants, needs and rights because they are equally important. Assertive communication comes with the benefits of increasing your self esteem, improving the chances of having your needs met and achieving your goals, developing mutual respect with others, protecting yourself from being taken advantage of, and reducing negative emotions. People that aren’t used to you being assertive may struggle with this change at first, and if you are shifting to communicating more Assertively, you will struggle with it also. That’s ok. Change can be hard, but is worth it!<\/p>\n\t\t\t\t\tPourquoi avez-vous du mal \u00e0 vous affirmer ?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Les personnes qui communiquent de mani\u00e8re non affirmative (passive, agressive ou passive agressive) sont confront\u00e9es au fait qu'elles ne savent pas comment s'affirmer, c'est-\u00e0-dire qu'elles ne sont pas s\u00fbres de ce qu'elles doivent dire ou de la mani\u00e8re dont elles doivent le dire. Ou bien elles luttent contre l'incapacit\u00e9 de s'affirmer, c'est-\u00e0-dire qu'elles savent ce qu'il faut faire, ce qu'il faut dire et comment le faire, mais quelque chose les emp\u00eache d'agir de la sorte. L'anxi\u00e9t\u00e9 emp\u00eache souvent les gens d'agir de mani\u00e8re assertive, notamment la peur et l'anticipation d'une issue terrible s'ils s'affirment, ou l'inqui\u00e9tude quant \u00e0 la mani\u00e8re dont ils seront per\u00e7us par les autres s'ils s'affirment. L'attitude d\u00e9fensive emp\u00eache \u00e9galement les gens d'\u00eatre assertifs parce qu'ils pensent qu'ils doivent se prot\u00e9ger pour \u00e9viter une attaque per\u00e7ue. Il est \u00e9galement possible que des personnes ne soient pas assertives parce qu'elles ont du mal \u00e0 savoir comment s'affirmer et \u00e0 agir de mani\u00e8re assertive.<\/p>\n\t\t\t\t\tQue doit contenir votre bo\u00eete \u00e0 outils d'affirmation de soi ?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Conscience de soi<\/strong>\u00a0– know your current communication style in what circumstances and with which people.<\/p>\n

Comp\u00e9tences d'adaptation<\/strong>\u00a0– help calm your emotional response and balance your nervous system. Use coping skills to regulate your emotions so you are not communicating through extreme emotions and are able to consider all logical options and outcomes. Coping Skills include (but are not limited to):<\/p>\n